Jakweb.ch stuff
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clouddesk/operator/ajax/translate_ticket.php

329 lines
13 KiB

<?php
/*===============================================*\
|| ############################################# ||
|| # JAKWEB.CH / Version 2.1.4 # ||
|| # ----------------------------------------- # ||
|| # Copyright 2023 JAKWEB All Rights Reserved # ||
|| ############################################# ||
\*===============================================*/
if (!file_exists('../../config.php')) die('ajax/[available.php] config.php not exist');
require_once '../../config.php';
if (!isset($_SERVER['HTTP_X_REQUESTED_WITH']) && !isset($_SESSION['jak_lcp_idhash'])) die("Nothing to see here");
// Import the user or standard language file
if (isset($_SESSION['jak_lcp_lang']) && file_exists(APP_PATH.JAK_OPERATOR_LOC.'/lang/'.$_SESSION['jak_lcp_lang'].'.php')) {
include_once(APP_PATH.JAK_OPERATOR_LOC.'/lang/'.$_SESSION['jak_lcp_lang'].'.php');
} else {
include_once(APP_PATH.JAK_OPERATOR_LOC.'/lang/'.JAK_LANG.'.php');
}
$switchtl = $iso_code_clean = "";
if (isset($_POST['wsource']) && !empty($_POST['wsource'])) $switchtl = $_POST['wsource'];
switch($switchtl) {
case 'answer':
// Let's filter some inputs
$tid = filter_var($_POST['id'], FILTER_SANITIZE_NUMBER_INT);
$aid = filter_var($_POST['aid'], FILTER_SANITIZE_NUMBER_INT);
if (!is_numeric($tid)) die(json_encode(array('status' => 0, "txt" => $jkl['g116'])));
$row = $jakdb->get("support_tickets", ["content", "lang"], ["id" => $tid]);
if (isset($row) && !empty($row)) {
if ($aid != 0 && is_numeric($tid) && is_numeric($aid)) {
$row2 = $jakdb->get("ticket_answers", ["content"], ["AND" => ["id" => $aid, "ticketid" => $tid]]);
$row3 = $jakdb->get("ticket_ai_translations", ["original_lang", "translated_lang", "lang"], ["AND" => ["opid" => $opcacheid, "ticketid" => $tid, "ticketanswerid" => $aid]]);
} else {
$row2["content"] = $row["content"];
$row3 = $jakdb->get("ticket_ai_translations", ["original_lang", "translated_lang", "lang"], ["AND" => ["opid" => $opcacheid, "ticketid" => $tid, "ticketanswerid" => 0]]);
}
// We check if the text is the same and the translation has already been done
if (isset($row3["lang"]) && $row3["lang"] == $_SESSION['jak_lcp_lang']) {
// We can assume that the translation has been done, so we do not need to run it again and pay money for it
$translation = $row3["translated_lang"];
} else {
// We have previous messages
$translation_msg = [];
// User Subject
$translation_msg[] = [
"role" => "user",
"content" => "Please translate this text into following language with iso code '".$_SESSION['jak_lcp_lang']."': ".$row2["content"]
];
// We have no translation so far, let's call the AI service
$jsonData = json_encode(array(
"model" => "gpt-3.5-turbo",
"temperature" => 0.3,
"messages" => $translation_msg
));
// cURL initialization
$ch = curl_init();
// Set cURL options
curl_setopt($ch, CURLOPT_URL, 'https://api.openai.com/v1/chat/completions');
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
curl_setopt($ch, CURLOPT_HTTPHEADER, [
"Content-Type: application/json",
"Authorization: Bearer ".JAK_OPENAI_APIKEY,
]);
curl_setopt($ch, CURLOPT_POSTFIELDS, $jsonData);
// Execute the cURL request
$response = curl_exec($ch);
// Close cURL connection
curl_close($ch);
//die(print_r($response."<br>". curl_error($ch)));
// die(json_encode(array('status' => 0, "txt" => print_r($response."<br>". curl_error($ch)))));
// Handle the response
if ($response === false) {
// Error handling
die(json_encode(array('status' => 0, "txt" => $jkl['i2'])));
// echo 'cURL error: ' . curl_error($ch);
} else {
// Process the response
$translation = "";
$responseData = json_decode($response, true);
// Check if we have a valid answer
if (isset($responseData['choices'][0]['message']['content'])) $translation = html_entity_decode(filter_var($responseData['choices'][0]['message']['content'], FILTER_SANITIZE_FULL_SPECIAL_CHARS));
}
// We do have a translation?
if (!empty($translation)) {
// Add the values to the database
$jakdb->insert("ticket_ai_translations", [
"opid" => $opcacheid,
"ticketid" => $tid,
"ticketanswerid" => $aid,
"operatorid" => $_POST['uid'],
"original_lang" => $row2["content"],
"translated_lang" => $translation,
"lang" => $_SESSION['jak_lcp_lang'],
"created" => $jakdb->raw("NOW()")]);
// Now we need to know the original language from the text
if (empty($row["lang"])) {
// We have previous messages
$iso_code_msg = [];
// User Subject
$iso_code_msg[] = [
"role" => "user",
"content" => "Please return the language iso code for following text: ".$row2["content"]
];
// We have no translation so far, let's call the AI service
$jsonData2 = json_encode(array(
"model" => "gpt-3.5-turbo",
"temperature" => 0.5,
"messages" => $iso_code_msg
));
// cURL initialization
$ch2 = curl_init();
// Set cURL options
curl_setopt($ch2, CURLOPT_URL, 'https://api.openai.com/v1/chat/completions');
curl_setopt($ch2, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch2, CURLOPT_CUSTOMREQUEST, 'POST');
curl_setopt($ch2, CURLOPT_HTTPHEADER, [
"Content-Type: application/json",
"Authorization: Bearer ".JAK_OPENAI_APIKEY,
]);
curl_setopt($ch2, CURLOPT_POSTFIELDS, $jsonData2);
// Execute the cURL request
$response2 = curl_exec($ch2);
// Close cURL connection
curl_close($ch2);
// die(print_r($response."<br>". curl_error($ch2)));
// die(json_encode(array('status' => 0, "txt" => print_r($response2."<br>". curl_error($ch2)))));
// Handle the response
if ($response2 === false) {
// Error handling
// die(json_encode(array('status' => 0, "txt" => $jkl['i2'])));
// echo 'cURL error: ' . curl_error($ch2);
} else {
// Process the response
$iso_code = "";
$responseData2 = json_decode($response2, true);
// Check if we have a valid answer
if (isset($responseData2['choices'][0]['message']['content'])) $iso_code = $responseData2['choices'][0]['message']['content'];
// Regular expression pattern to find text inside double quotes
$pattern = '/"([^"]+)"/';
// Use preg_match_all to find all matches
if (preg_match($pattern, $iso_code, $matches)) {
// $matches[0] contains the full matches including the double quotes
// $matches[1] contains the text inside the double quotes
$iso_code_clean = $matches[1];
// We update the database
$jakdb->update("support_tickets", ["lang" => $iso_code_clean], ["id" => $tid]);
}
}
}
} else {
die(json_encode(array('status' => 0, "txt" => $jkl['i2'])));
}
}
die(json_encode(array('status' => 1, "translation" => $translation, "lang" => $iso_code_clean, "txt" => $jkl['g14'])));
} else {
die(json_encode(array('status' => 0, "txt" => $jkl['i2'])));
}
break;
case 'grammar':
if (isset($_POST['tcontent']) && !empty($_POST['tcontent'])) {
// We will check the grammar from the input
$grammar_check = [];
// User Subject
$grammar_check[] = [
"role" => "user",
"content" => "Please correct grammar, and generate a more formal language for the following text, keep the format: ".$_POST['tcontent']
];
// We have no translation so far, let's call the AI service
$jsonData3 = json_encode(array(
"model" => "gpt-3.5-turbo",
"temperature" => 0.3,
"messages" => $grammar_check
));
// cURL initialization
$ch3 = curl_init();
// Set cURL options
curl_setopt($ch3, CURLOPT_URL, 'https://api.openai.com/v1/chat/completions');
curl_setopt($ch3, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch3, CURLOPT_CUSTOMREQUEST, 'POST');
curl_setopt($ch3, CURLOPT_HTTPHEADER, [
"Content-Type: application/json",
"Authorization: Bearer ".JAK_OPENAI_APIKEY,
]);
curl_setopt($ch3, CURLOPT_POSTFIELDS, $jsonData3);
// Execute the cURL request
$response3 = curl_exec($ch3);
// Close cURL connection
curl_close($ch3);
// die(print_r($response."<br>". curl_error($ch3)));
// die(json_encode(array('status' => 0, "txt" => print_r($response3."<br>". curl_error($ch3)))));
// Handle the response
if ($response3 === false) {
// Error handling
die(json_encode(array('status' => 0, "txt" => $jkl['i2'])));
// echo 'cURL error: ' . curl_error($ch);
} else {
// Process the response
$grammar_correct = "";
$responseData3 = json_decode($response3, true);
// Check if we have a valid answer
if (isset($responseData3['choices'][0]['message']['content'])) $grammar_correct = html_entity_decode(filter_var($responseData3['choices'][0]['message']['content'], FILTER_SANITIZE_FULL_SPECIAL_CHARS));
}
die(json_encode(array('status' => 2, "grammar_correct" => $grammar_correct, "txt" => $jkl['g14'])));
} else {
die(json_encode(array('status' => 0, "txt" => $jkl['i2'])));
}
break;
case 'translate':
if (isset($_POST['tcontent']) && !empty($_POST['tcontent']) && !empty($_POST['lang'])) {
// We will check the grammar from the input
$translation_go = [];
// User Subject
$translation_go[] = [
"role" => "user",
"content" => "Please translate this text into following language with iso code '".$_POST['lang']."': ".$_POST['tcontent']
];
// We have no translation so far, let's call the AI service
$jsonData4 = json_encode(array(
"model" => "gpt-3.5-turbo",
"temperature" => 0.3,
"messages" => $translation_go
));
// cURL initialization
$ch4 = curl_init();
// Set cURL options
curl_setopt($ch4, CURLOPT_URL, 'https://api.openai.com/v1/chat/completions');
curl_setopt($ch4, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch4, CURLOPT_CUSTOMREQUEST, 'POST');
curl_setopt($ch4, CURLOPT_HTTPHEADER, [
"Content-Type: application/json",
"Authorization: Bearer ".JAK_OPENAI_APIKEY,
]);
curl_setopt($ch4, CURLOPT_POSTFIELDS, $jsonData4);
// Execute the cURL request
$response4 = curl_exec($ch4);
// Close cURL connection
curl_close($ch4);
// die(print_r($response."<br>". curl_error($ch4)));
// die(json_encode(array('status' => 0, "txt" => print_r($response4."<br>". curl_error($ch4)))));
// Handle the response
if ($response4 === false) {
// Error handling
die(json_encode(array('status' => 0, "txt" => $jkl['i2'])));
// echo 'cURL error: ' . curl_error($ch);
} else {
// Process the response
$translate_correct = "";
$responseData4 = json_decode($response4, true);
// Check if we have a valid answer
if (isset($responseData4['choices'][0]['message']['content'])) $translate_correct = html_entity_decode(filter_var($responseData4['choices'][0]['message']['content'], FILTER_SANITIZE_FULL_SPECIAL_CHARS));
}
die(json_encode(array('status' => 3, "translate_correct" => $translate_correct, "txt" => $jkl['g14'])));
} else {
die(json_encode(array('status' => 0, "txt" => $jkl['i2'])));
}
break;
}
?>