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243 lines
11 KiB
243 lines
11 KiB
<?php include_once 'header.php';?>
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<div class="row">
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<div class="col-md-12">
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<?php if ($errors) { ?>
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<div class="alert alert-danger">
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<?php if (isset($errors["e"])) echo $errors["e"];
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if (isset($errors["e1"])) echo $errors["e1"];?>
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</div>
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<?php } ?>
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<form method="post" action="<?php echo $_SERVER['REQUEST_URI'];?>">
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<div class="row">
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<div class="col-md-8">
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<div class="card">
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<div class="card-header card-header-icon card-header-success">
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<div class="card-icon">
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<i class="material-icons">list</i>
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</div>
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<h4 class="card-title "><?php echo $jkl["hd264"];?></h4>
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</div>
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<div class="card-body">
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<div class="form-group">
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<label for="subject"><?php echo $jkl["g16"];?></label>
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<input type="text" name="subject" id="subject" class="form-control<?php if (isset($errors["e"])) echo " is-invalid";?>" value="<?php if (isset($_POST["subject"]) && !empty($_POST["subject"])) echo $_POST["subject"];?>">
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</div>
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<?php if (isset($JAK_RESPONSE_DATA) && !empty($JAK_RESPONSE_DATA)) { ?>
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<div class="form-group">
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<p><label for="supresp"><?php echo $jkl["u35"];?></label></p>
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<select id="supresp" class="selectpicker col-12" data-live-search="true">
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<?php echo $JAK_RESPONSE_DATA;?>
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</select>
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</div>
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<?php } ?>
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<div class="form-group">
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<p><label for="content-editor"><?php echo $jkl["g321"];?></label></p>
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<textarea name="content" id="content-editor" rows="5" class="form-control"><?php if (isset($_REQUEST["content"]) && !empty($_REQUEST["content"])) echo $_REQUEST["content"];?></textarea>
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</div>
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<div class="form-check form-check-inline">
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<label class="form-check-label">
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<input class="form-check-input" type="checkbox" name="inform-client" value="1"> <?php echo $jkl["hd198"];?>
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<span class="form-check-sign">
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<span class="check"></span>
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</span>
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</label>
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</div>
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</div>
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</div>
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<?php if (isset($JAK_TICKET_FILES) && !empty($JAK_TICKET_FILES)) { ?>
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<div class="card">
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<div class="card-header">
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<h3 class="card-title"><i class="fa fa-file-archive"></i> <?php echo $jkl["hd265"];?></h3>
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</div><!-- /.card-header -->
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<div class="card-body">
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<table class="table table-striped" id="attach-list">
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<?php if (isset($JAK_TICKET_FILES) && is_array($JAK_TICKET_FILES)) foreach($JAK_TICKET_FILES as $k) { ?>
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<tr><td>
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<?php if (getimagesize($k["path"])) { ?>
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<a href="<?php echo BASE_URL_ORIG;?>_showfile.php?i=<?php echo jak_encrypt_decrypt($k["encrypt"]);?>" target="_blank"><img src="<?php echo BASE_URL_ORIG;?>_showfile.php?i=<?php echo jak_encrypt_decrypt($k["encrypt"]);?>" alt="<?php echo $k["name"];?>" class="img-thumbnail" width="50px"></a>
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<?php } else { ?>
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<a href="<?php echo BASE_URL_ORIG;?>_showfile.php?i=<?php echo jak_encrypt_decrypt($k["encrypt"]);?>" target="_blank"><?php echo $k["name"];?></a>
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<?php } ?>
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<div class="form-check form-check-inline">
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<label class="form-check-label">
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<input class="form-check-input" type="checkbox" name="move-files[]" value="<?php echo $k;?>">
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<span class="form-check-sign">
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<span class="check"></span>
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</span>
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</label>
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</div>
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</td></tr>
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<?php } ?>
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</table>
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<div id="share-attachments" class="dropzone upload-ticket"></div>
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</div>
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<div class="card-footer">
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<a href="<?php echo JAK_rewrite::jakParseurl('support', 'read', $page2);?>" class="btn btn-default"><?php echo $jkl["g103"];?></a>
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<button type="submit" name="save" class="btn btn-primary"><?php echo $jkl["g38"];?></button>
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</div>
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</div>
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<?php } ?>
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</div>
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<div class="col-md-4">
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<div class="card box-info">
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<div class="card-header card-header-icon card-header-rose">
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<div class="card-icon">
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<i class="material-icons">person</i>
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</div>
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<h4 class="card-title "><?php echo $jkl["hd180"];?></h4>
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</div>
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<div class="card-body">
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<dl class="row">
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<dt class="col-sm-5"><?php echo $jkl['g130'];?></dt>
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<dd class="col-sm-7">
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<select name="jak_operator" id="jak_operator" class="selectpicker col-12" data-live-search="true">
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<?php foreach ($OPERATOR_ALL as $o) {
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echo '<option value="'.$o["id"].'"'.($o["id"] == JAK_USERID ? ' selected' : '').'>'.$o["name"].' ('.$o["email"].')</option>';
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} ?>
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</select>
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</dd>
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<dt class="col-sm-5"><?php echo $jkl['hd266'];?></dt>
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<dd class="col-sm-7">
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<select name="jak_opidcc[]" id="jak_opidcc" class="selectpicker col-12" data-live-search="true" multiple>
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<?php foreach ($OPERATOR_ALL as $o) {
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echo '<option value="'.$o["id"].'"'.(!empty($OPERATOR_CC) && in_array($o["id"], $OPERATOR_CC) ? ' selected' : '').'>'.$o["name"].' ('.$o["email"].')</option>';
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} ?>
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</select>
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</dd>
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<dt class="col-sm-5"><?php echo $jkl['hd167'];?></dt>
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<dd class="col-sm-7">
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<select name="jak_status" id="jak_status" class="selectpicker col-12">
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<option value="1" selected><?php echo $jkl["hd169"];?></option>
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<option value="2"><?php echo $jkl["hd170"];?></option>
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<option value="3"><?php echo $jkl["hd171"];?></option>
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</select>
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</dd>
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<?php if (isset($DEPARTMENTS_ALL) && !empty($DEPARTMENTS_ALL)) { ?>
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<dt class="col-sm-5"><?php echo $jkl['g131'];?></dt>
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<dd class="col-sm-7">
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<select name="jak_depid" id="jak_depid" class="selectpicker col-12" data-live-search="true">
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<?php foreach ($DEPARTMENTS_ALL as $d) {
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echo '<option value="'.$d["id"].'"'.($ticketinfo["depid"] == $d["id"] ? ' selected' : '').'>'.$d["title"].'</option>';
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} ?>
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</select>
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</dd>
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<?php } ?>
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<?php if (isset($PRIORITY_ALL) && !empty($PRIORITY_ALL)) { ?>
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<dt class="col-sm-5"><?php echo $jkl['hd149'];?></dt>
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<dd class="col-sm-7">
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<select name="jak_priority" id="jak_priority" class="selectpicker col-12">
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<?php foreach ($PRIORITY_ALL as $p) {
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echo '<option value="'.$p["id"].'">'.$p["title"].((JAK_BILLING_MODE == 1 && $p["credits"] != 0) ? ' ('.sprintf($jkl['hd232'], $p["credits"]).')' : '').'</option>';
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} ?>
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</select>
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</dd>
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<?php } ?>
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<?php if (isset($TOPTIONS_ALL) && !empty($TOPTIONS_ALL)) { ?>
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<dt class="col-sm-5"><?php echo $jkl['hd225'];?></dt>
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<dd class="col-sm-7">
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<select name="jak_toption" id="jak_toption" class="selectpicker col-12">
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<?php foreach ($TOPTIONS_ALL as $t) {
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echo '<option value="'.$t["id"].'">'.$t["title"].((JAK_BILLING_MODE == 1 && $t["credits"] != 0) ? ' ('.sprintf($jkl['hd232'], $t["credits"]).')' : '').'</option>';
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} ?>
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</select>
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</dd>
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<?php } ?>
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<dt class="col-sm-5"><?php echo $jkl['hd172'];?></dt>
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<dd class="col-sm-7">
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<select name="jak_private" id="jak_private" class="selectpicker col-12">
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<option value="1"<?php if (isset($_REQUEST["jak_private"]) && $_REQUEST["jak_private"] == 1 || !isset($_REQUEST["jak_private"])) echo " selected";?>><?php echo $jkl['g19'];?></option>
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<option value="0"<?php if (isset($_REQUEST["jak_private"]) && $_REQUEST["jak_private"] == 0 || !isset($_REQUEST["jak_private"])) echo " selected";?>><?php echo $jkl['g18'];?></option>
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</select>
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</dd>
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<dt class="col-sm-5"><?php echo $jkl['hd77'];?></dt>
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<dd class="col-sm-7"><a href="<?php echo JAK_rewrite::jakParseurl('users', 'clients', $JAK_CLIENT_DATA["id"]);?>"><?php echo $JAK_CLIENT_DATA["name"];?></a></dd>
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<dt class="col-sm-5"><?php echo $jkl['u1'];?></dt>
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<dd class="col-sm-7"><a href="<?php echo JAK_rewrite::jakParseurl('users', 'clients', $JAK_CLIENT_DATA["id"]);?>"><?php echo $JAK_CLIENT_DATA["email"];?></a></dd>
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<dt class="col-sm-5"><?php echo $jkl['g169'];?></dt>
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<dd class="col-sm-7"><input type="text" class="form-control" name="jak_referrer" value="<?php if (isset($_REQUEST["jak_referrer"]) && !empty($_REQUEST["jak_referrer"])) echo $_REQUEST["jak_referrer"];?>"></dd>
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<dt class="col-sm-5"><?php echo $jkl['hd269'];?></dt>
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<dd class="col-sm-7"><input type="text" name="jak_duedate" class="form-control datepicker" value="<?php echo ($_REQUEST["jak_duedate"] ? $_REQUEST["jak_duedate"] : date($duedateformat[0], strtotime('+'.JAK_TICKET_DUEDATE_PRESET.'day')));?>" autocomplete="off"></dd>
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</dl>
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</div>
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<div class="card-footer">
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<a href="<?php echo JAK_rewrite::jakParseurl('support', 'read', $page2);?>" class="btn btn-default"><?php echo $jkl["g103"];?></a>
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<button type="submit" name="save" class="btn btn-primary"><?php echo $jkl["g38"];?></button>
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</div>
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</div>
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<?php if (!empty($custom_fields)) { ?>
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<div class="card">
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<div class="card-header">
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<h3 class="card-title"><?php echo $jkl["hd148"];?></h3>
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</div><!-- /.box-header -->
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<div class="card-body">
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<?php echo $custom_fields;?>
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</div>
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<div class="card-footer">
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<a href="<?php echo JAK_rewrite::jakParseurl('support', 'read', $page2);?>" class="btn btn-default"><?php echo $jkl["g103"];?></a>
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<button type="submit" name="save" class="btn btn-primary"><?php echo $jkl["g38"];?></button>
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</div>
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</div>
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<?php } ?>
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<div class="card">
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<div class="card-header">
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<h3 class="card-title"><?php echo $jkl["g181"];?></h3>
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</div><!-- /.box-header -->
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<div class="card-body">
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<div class="form-group">
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<label for="content-editor"><?php echo $jkl["g181"];?></label>
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<textarea name="jak_notes" rows="3" class="form-control"><?php if (isset($_REQUEST["jak_notes"]) && !empty($_REQUEST["jak_notes"])) echo $_REQUEST["jak_notes"];?></textarea>
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</div>
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</div>
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<div class="card-footer">
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<a href="<?php echo JAK_rewrite::jakParseurl('support', 'read', $page2);?>" class="btn btn-default"><?php echo $jkl["g103"];?></a>
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<button type="submit" name="save" class="btn btn-primary"><?php echo $jkl["g38"];?></button>
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</div>
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</div>
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</div>
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</div>
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<input type="hidden" name="clientid" value="<?php echo $ticketinfo["clientid"];?>">
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<input type="hidden" name="depid" value="<?php echo $ticketinfo["clientid"];?>">
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</form>
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</div>
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</div>
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<?php include_once 'footer.php';?>
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